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Canada & US Free UPS Shipping (Within 2 Business Days) When You Spend $100, Easy Returns & Exchanges

Canada & US Free Shipping (Within 2 Business Days) When You Spend $100, Easy Returns & Exchanges

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Cara's Story

Our Jewelry

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OUR PROMISE TO YOU

OUR PROMISE TO YOU

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Under our warranty, we promise to take care of you. For 1 year from the date of purchase, we’ll take care of your product if any damage to the material due to the original construction or the workmanship of the jewelry occurs. If it's past one year we can still attempt to repair your item (cost determined on a case by case basis) and if you ship it back to us we will ship it back to you at no cost to you. 

We work with a small number of special manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 1-year coverage.  

Please submit any warranty requests by email and our team will follow up with you within 1-2 business days. 

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Under our warranty, we promise to take care of you. For 1 year from the date of purchase, we’ll take care of your product if any damage to the material due to the original construction or the workmanship of the jewelry occurs. If it's past one year we can still attempt to repair your item (cost determined on a case by case basis) and if you ship it back to us we will ship it back to you at no cost to you. 

We work with a small number of special manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 1-year coverage.  

Please submit any warranty requests by email and our team will follow up with you within 1-2 business days. 

ALL THE DETAILS

ALL THE DETAILS

Warranty Coverage

To initiate your warranty repair or replacement please email us as soon as possible.

Our warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain due to your error), improper use or storage of your product (see our cleaning and care instructions), and any modification to your product done by a third party outside of So Pretty Cara Cotter.

If you have any further questions please email our customer service or contact us on chat (bottom right icon on our website).

Cleaning & Tarnish

My pieces are tarnishing. Is this covered under warranty?

All our pieces include a box, care instruction card, cleaning cloth and storage bag.  

Some extra care is required to prevent natural tarnish from occurring. This is not covered under warranty. Click here for all the details on proper storage and care of your So Pretty pieces.

If you have any further questions please email our customer service or contact us on chat (bottom right icon on our website).

Repairing other brands

I Own Another Brand of Jewelry. Can You Repair It And Is It Covered Under Warranty?

We do not repair other brands items. Items purchased through a third-party or other brand (outside of soprettycaracotter.com and or So Pretty Cara Cotter stores) are not covered under our warranty.

 
If you have any further questions please email our customer service or contact us on chat (bottom right icon on our website).

Other Questions

If you have any further questions please email our customer service or contact us on chat (bottom right icon on our website).

You can also call one of our stores to speak with a team member.

EDMONTON

10120-124 Street

780-784-7872

HOURS

  • Sunday & Monday 12-4 PM
  • Tuesday to Saturday 11-5 PM

ST. ALBERT

120, 15 Perron Street

780-569-5550

HOURS

  • Sunday & Monday 12-4 PM
  • Tuesday to Saturday 11-5 PM
  • Thursday 11-7 PM