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• Please email us with your order number and full name to initiate your return or exchange. If it was a gift please include the name of the person who purchase it for you. Please indicate the quantity and reason for the return.
• All merchandise must be unused/unworn and in original condition.
• When shipping back items use a method that can be tracked and insured. So Pretty Cara Cotter cannot reimburse items that have been lost during shipping.
• All returns will be refunded or credited back to the original form of payment.
• Returns will be processed within 2-3 business days of receipt of your item(s) by us.
• You will receive an email notification once your return is processed. Please allow up to 3-5 additional business days for the funds to be credited to your banking provider. We can provide the transaction number but it is out of our control how long they may take to process it.
• Please note So Pretty Cara Cotter Gift Cards or E-Gift Cards are non-returnable.
• We do not offer price adjustments.

If you have any further questions please email our customer service or contact us on chat (bottom right icon on our website).

• Items purchased from So Pretty in-store or online can be returned or exchanged to our Edmonton or St. Albert storefronts (either one) within 14 days of purchase. If you purchased them online the 14 days starts when you received your shipment.
• For items returned at a So Pretty storefront a refund (via the original payment form) or store merchandise credit back on a gift card will be issued redeemable at the our stores or online.
• Refunds and exchanges can be issued in-store for items purchased online.
• You can exchange any item for another item of equal or greater value provided it is available in-store.
• All merchandise must be unused and in original condition.
• No price adjustments allowed.
• Please provide the original receipt or order information (name, date etc so we can find it in our system).

EDMONTON

10120-124 Street

780-784-7872

HOURS

• Sunday & Monday 12-4 PM
• Tuesday to Saturday 11-5 PM

ST. ALBERT

120, 15 Perron Street

780-569-5550

HOURS

• Sunday & Monday 12-4 PM
• Tuesday to Saturday 11-5 PM
• Thursday 11-7 PM

If you have any further questions please email our customer service or contact us on chat (bottom right icon on our website).

Items purchased during a sale can be exchanged for merchandise or store credit only. Any items noted as final sale or marked down 50% off or more are considered final sale. 

If you have any further questions please email our customer service or contact us on chat (bottom right icon on our website).

Something I ordered is now on sale. Will you match the new price or offer a price adjustment?

Sorry, price adjustments will not be done for items at a reduced price. We only offer sales for a limited time at very select dates through the year and have limited quantities of each piece. So by buying early, you ensure that you get the style in the color and size you want ahead of anyone else. Thank you in advance for understanding. 

If you have any further questions please email our customer service or contact us on chat (bottom right icon on our website).

• Yes, a gift recipient can return merchandise. If the gift recipient returns the merchandise by mail or in-store either a refund will be issued to the original payment method or they can choose a gift card with the value of the order to be put on the card for future use.
• Please note that the gift recipient will not get the refund. If the gift recipient chooses to exchange a proof of purchase or gift receipt is required.
• If there is a credit after the exchange the balance will go onto a So Pretty Gift Card or to the original payment method. The gift recipient will not get the balance refund.

If you have any further questions please email our customer service or contact us on chat (bottom right icon on our website).

How long will it take to get my money back for my in-store or online return?

Online

Returns will be processed within 1-3 business days of receipt of your item(s) by So Pretty. You will be receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 3-5 additional business days for the funds to be credited to your account by your banking provider. We are happy to provide the refund transaction number if needed.

In-Store

Refunds in-store will be issued to the original form of payment. Please note that payment processing is beyond our control and it may take up to 3-5 additional business days for the funds to be credited to your account by your banking provider. We are happy to provide the refund transaction number if needed.

If you have any further questions please email our customer service or contact us on chat (bottom right icon on our website).

Firstly we are sorry. We do our very best to package everything so it arrives safely to you.

If your item arrived less than perfect we'd like to do our best to get a replacement out to you as soon as possible. Please email us to get that started. You can also chat with us on our website (icon on the lower right of your screen or contact one of our stores to speak with team member.

Firstly we are sorry. We do our very best to check all our online orders so they arrive safely and correctly to you.

If your order arrived less than perfect we'd like to do our best to get it sorted out for you as soon as possible. Please email us to get that started. You can also chat with us on our website (icon on the lower right of your screen or contact one of our stores to speak with team member.