Customer Service


For all inquiries, please contact us at, or call 780-705-9557 Monday-Friday, 9AM-5PM MST.



All items sold by So Pretty Cara Cotter on this website are in Canadian dollars.


If you are not completely satisfied with your purchase, we will accept your return within 30 days from the date of receipt. A refund of the purchase price, less shipping costs, will be issued provided the returned merchandise is in its original, resalable condition and the Packing Slip is included with the return.


All orders are shipped out within 3 business days of placing your order online. Please note the cut off time is 4:00 pm CMT.
    All online purchases are shipped via Canada Post - expedited service within Canada and Canada Post AIR MAIL everywhere else worldwide.
      A) CANADIAN orders are automatically shipped via Expedited service with a tracking number and $100 insurance. It generally takes 3-6 business days to deliver, depending on where you are located.
      B) USA and international orders are shipped via air mail with a tracking #, which takes 1-2 weeks to deliver (counting business days only). It includes $100 insurance. If you would like to upgrade shipping please note it at checkout and an upgrade can be arranged.



      Canadian & US orders may track the status of their shipment by using the tracking number sent to you via email at the time your order is shipped.



      All International orders are shipped free via Canada Post Airmail. Please be aware that orders shipped outside Canada may be subject to local customs fees or duties. Every country has different procedures and fees for incoming packages. Unfortunately So Pretty Jewelry By Cara Cotter does not have information on customs or duties, and we are not able to estimate these charges. Please check with the proper local authorities before placing your purchase. So Pretty Jewelry By Cara Cotter is not responsible for non-paid import taxes, nor will So Pretty Jewelry By Cara Cotter issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.


      Corporate Office
      So Pretty Cara Cotter
      201-10110 124TH Street 
      Edmonton,  Alberta
      Canada, T5N 1P6

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