Shipping - The Fine Print
TERMS AND CONDITIONS
Although we do our best, estimated shipping dates are not guaranteed due to a high volume of orders. Keep in mind that our shipping estimates are based on typical shipping timelines. They do not account for any unforeseen delays via courier or Canada Post/USPS.Orders shipping within Canada are estimated to arrive within 1-3 business days once shipped from our facilities. Orders shipped to the USA are estimated to arrive within 7 business days.
- In stock items: if purchased by Dec 21st, your product is estimated to ship from our facilities by Dec 23 to receive by Dec 24th.
- If you're purchasing multiple products and you notice that their shipping dates are different, your order may be split in two.
- Keep in mind all shipments timelines are subject to weather and courier conditions. We cannot guarantee your order will arrive on the date indicated.
- Keep in mind that our couriers do not always deliver to remote and/or very rural areas directly - your order may be transitioned to a more local courier in your area. This can also increase the shipping time by 1-3 business days, depending on the location. Be sure to keep an eye on shipment updates on the courier tracking page!
HERE'S A LITTLE GUIDE:
- Canada (Canada Post Exedited With Tracking #): 1-3 business days once shipped
- US (Canada Post/USPS With Tracking #) 7 business days once shipped.
- US (UPS With Tracking #): 3 business days once shipped
- International (Canada Post Air Mail) 2 weeks
Once your order has been shipped, you will be notified via email with tracking information to keep an eye on its activity (we know patience is hard when it comes to something so damn fine)
CHECK YOUR ORDER AND SHIPMENT STATUS:
Login to your So Pretty Account , Your orders placed including order status including any tracking information will appear.
Didn't create a So Pretty account yet? No problem - you can create a So Pretty account anytime with the same email address used to place the order for status updates. Once your order has been shipped, you will be notified via email with tracking information to keep an eye on its activity (we know patience is hard when it comes to something so gorgeous).
As always, email us at email@example.com or call our storefront during business hours at 1-780-784-7872 if you need a hand, we're happy to help.